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Where do you ship to?

Currently, KickAss Products only ships to Australian postal codes within Victoria, NSW, Queensland, ACT, Western Australia, South Australia, Tasmania, and The Northern Territory. We do not offer international shipping. If you would like to organize a

Do you offer in-store pick up?

We sure do! You can choose to pick up your order from either of our two Queensland based retail locations. Simply select Pick up delivery option at checkout and select your store of choice:. Please note that KickAss Products do not hold items that ha

How do I track my order?

Once your order has been dispatched from our warehouse, you will receive an email notification that includes a link to your parcel tracking:. My tracking link isn’t showing anything?. Once the item is collected by the courier, it can take up to 48 ho

What are the delivery timeframes?

Our standard shipping timeframes are as follows:. Express shipping across the country is estimated 1-2 business days. If your item is taking longer than the estimated amount of time, please get in contact with us and we will gladly assist.

Only some of my items arrived?

Multiple item orders are usually sent in separate boxes/parcels. They will all be trackable under the same consignment/tracking number, but may arrive at different times. We recommend to first track your order using the link in your shipment confirma

Can I change my shipping address?

Absolutely! If your item has not been shipped (you have yet to received a shipping confirmation email), simply inform us of your request using the Shipping form. Please select 'change shipping address' as the enquiry type and provide your new address

I missed my order delivery, now what?

Missing a delivery can be frustrating, but don't worry! If you've received a delivery notification card from the courier service, here's what you need to know to get your package promptly:. Read the Card Thoroughly: The delivery notification card lef

Shipping Policy

KickAss endeavors to dispatch all orders quickly, to minimize the delay in your goods arriving to you. Please be aware that some of our products are shipped from different warehouse locations, meaning they will arrive in separate shipments or from se

Submit a shipping form

If you have a shipping enquiry, you can submit a ticket to our Customer Support team here.