Shipping coverage and delivery limitations.

Currently, KickAss Products only ships to Australian postal codes within Victoria, NSW, Queensland, ACT, Western Australia, South Australia, Tasmania, and The Northern Territory.We do not offer international shipping. If you would like to organize a freight forwarder to collect the items from our warehouse, please contact us on (07) 3123 4715 prior to placing an order.

Where do you ship to?

Information you need to track your order and delivery updates.

Once you&apos;ve received a dispatch notification, you can track your order using the <a data-start="209" data-end="238" rel="noopener noreferrer" href="https://kickassproducts.com.au/a/tracking" target="_blank">KickAss Shipping Tracker</a>.&#xA0;Simply enter either:<ul data-start="263" data-end="443"><li data-start="263" data-end="310">Your order number and email address, or</li><li data-start="311" data-end="443">Your&#xA0;tracking number (found in your dispatch confirmation email), then click Search to view the latest tracking updates.</li></ul>My tracking link isn&#x2019;t showing any status updates?<div>Don&#x2019;t worry &#x2014; this is completely normal. After your order is collected by the courier, it may take up to 48 hours for the first scan to appear in the tracking system.During this time, the parcel is typically in transit to a sorting facility and hasn&apos;t yet been scanned into the courier&apos;s network. Once the first scan is registered, you&#x2019;ll start to see regular updates and an estimated delivery date. </div>

How do I track my order?

We sure do! You can choose to pick up your order from any of our retail locations. Simply select the &apos;Pick up&apos; delivery option at checkout and select your store of choice:<img src="https://attachments.gorgias.help/984vj29WMX9xPKGO/hc/r1WE86ryQdxJ4Mvg/2024041900-fa9bdac9-85ad-4efa-9279-12cb1d540f0b-fee56302-79f4-40c7-8ea7-0fb4ef0acb9f.png" style="width: 455px;" class="fr-fic fr-dib">Please note that KickAss Products do not hold items that have not been paid for using the online click and collect function.&#xA0;For Click &amp; Collect orders, the customer must present the confirmation email and a valid ID. If a representative is collecting the order, they must also present the confirmation email and their own valid ID.Our retail stores will hold click and collect purchased in-store for 30 days. We will attempt to contact you for collection if your items remain unclaimed. Should a customer be unresponsive to KickAss communications, we reserve the right to cancel and refund any abandoned orders.&#xA0; <a href="https://supportportal.kickassproducts.com.au/en-GB/retail-store-locations-and-hours-534677" target="_blank" rel="noopener noreferrer">Retail Store Locations &amp; Trading Hours</a>

Do you offer in-store pick up?

The estimated shipping timeframes after dispatch are listed here. All times are measured in business days.

The estimated shipping timeframes after dispatch are listed below. All times are measured in business days.<h3 id="standard-shipping">Standard Shipping</h3><table style="width: 100%;"><thead><tr><th> </th><th style="text-align: center;">VIC</th><th style="text-align: center;">NSW</th><th style="text-align: center;">QLD</th><th style="text-align: center;">NT</th><th style="text-align: center;">WA</th><th style="text-align: center;">SA</th><th style="text-align: center;"><div style="text-align: center;">TAS</div></th></tr></thead><tbody><tr><td>Metro</td><td style="width: 12.5%; text-align: center;">2-3</td><td style="width: 12.5%; text-align: center;">2-4</td><td style="width: 12.5%; text-align: center;">2-3</td><td style="width: 12.5%; text-align: center;">4-8</td><td style="width: 12.5%; text-align: center;">2-3</td><td style="width: 12.5%; text-align: center;">2-3</td><td style="width: 12.5%; text-align: center;">2-4</td></tr><tr><td>Rural</td><td style="width: 12.5%; text-align: center;">3-4</td><td style="width: 12.5%; text-align: center;">3-6</td><td style="width: 12.5%; text-align: center;">3-7</td><td style="width: 12.5%; text-align: center;">7-14</td><td style="width: 12.5%; text-align: center;">2-6</td><td style="width: 12.5%; text-align: center;">3-5</td><td style="width: 12.5%; text-align: center;">3-6</td></tr></tbody></table> <h3 id="express-shipping">Express Shipping</h3><table style="width: 100%;"><thead><tr><th> </th><th style="text-align: center;">VIC</th><th style="text-align: center;">NSW</th><th style="text-align: center;">QLD</th><th style="text-align: center;">NT</th><th style="text-align: center;">WA</th><th style="text-align: center;">SA</th><th style="text-align: center;">TAS</th></tr></thead><tbody><tr><td>Metro</td><td style="width: 12.5%; text-align: center;">1-2</td><td style="width: 12.5%; text-align: center;">1-2</td><td style="width: 12.5%; text-align: center;">1-2</td><td style="width: 12.5%; text-align: center;">3-4</td><td style="width: 12.5%; text-align: center;">1-2</td><td style="width: 12.5%; text-align: center;">1-2</td><td style="width: 12.5%; text-align: center;">1-2</td></tr><tr><td>Rural</td><td style="width: 12.5%; text-align: center;">1-2</td><td style="width: 12.5%; text-align: center;">3-4</td><td style="width: 12.5%; text-align: center;">2-4</td><td style="width: 12.5%; text-align: center;">4-6</td><td style="width: 12.5%; text-align: center;">2-4</td><td style="width: 12.5%; text-align: center;">2-4</td><td style="width: 12.5%; text-align: center;">2-4</td></tr></tbody></table> <h3 data-end="904" data-start="879" id="isPasted">Important Notes</h3><ul data-end="1328" data-start="905"><li data-end="1016" data-start="905">The above timeframes apply to standard parcels and do not include oversized, heavy, or dangerous goods.</li><li data-end="1201" data-start="1017">Delivery estimates shown above are based on dispatch from the nearest warehouse. However, if stock is unavailable at that location, your order may be shipped from an alternative warehouse, which could result in longer delivery times.</li><li data-end="1328" data-start="1202">Courier services may experience delays due to unforeseen circumstances such as weather conditions or peak periods.</li></ul>If your item is taking longer than the estimated amount of time, please get in contact with us and we will gladly assist.&#xA0;

What are the delivery timeframes?

Partial delivery information and next steps.

Multiple item orders are usually sent in separate boxes/parcels. They will all be trackable under the same consignment/tracking number, but may arrive at different times.&#xA0;We recommend tracking your order using the link provided in your shipment confirmation email. If part of your order has been delivered and some boxes are still in transit, please allow a few additional days for the remaining items to arrive.If the rest of your order does not arrive within 2&#x2013;3 days, please submit a support ticket, and we&#x2019;ll check the status of your shipment.

Only some of my items arrived?

Absolutely! But here are a few important things to know before requesting a change to your shipping address.

If your item has not yet been shipped (you haven&#x2019;t received a shipping confirmation email), simply let us know by submitting a request through the <a href="https://kickassportal.gorgias.help/en-GB/submit-a-shipping-form-494001" target="_blank" rel="noopener noreferrer">Shipping form</a>. Please select &apos;Change Shipping Address&apos; as the enquiry type and provide your new address.&#xA0; Can I redirect my parcel?<div>If your item is already in transit and you&#x2019;re unable to receive it at the original address, you can contact the courier directly to request a redirection. Courier and tracking information can be found in the dispatch notification email sent by our warehouse team. Please visit the courier&#x2019;s website for further instructions and options. </div>Australia Post&#xA0;<a href="https://auspost.com.au/mypost/track/search">https://auspost.com.au/mypost/track/search</a>StarTrack&#xA0;<a href="https://startrack.com.au/track/search">https://startrack.com.au/track/search</a>CouriersPlease&#xA0;<a href="https://www.couriersplease.com.au/tools-track">https://www.couriersplease.com.au/tools-track</a>My Team Global&#xA0; <a href="https://www.myteamge.com/">https://www.myteamge.com/</a>PEP Transport&#xA0;<a href="https://peptransport.com.au/track/">https://peptransport.com.au/track/</a>

Can I change my shipping address?

If you've received a delivery notification card from the courier service, here's what you need to know to get your package promptly.

If you&apos;ve received a delivery notification card from the courier service, here&apos;s what you need to know to get your package promptly:<ol><li>Read the Card Thoroughly: The delivery notification card left by the courier usually contains essential information about your missed delivery. Take a moment to read through it carefully to understand the next steps.</li><li>Check Delivery Options: The card typically outlines various options available to you, such as rescheduling the delivery for a convenient time or picking it up from a nearby depot or partner location.</li><li>Follow the Instructions: Follow the instructions provided on the card to proceed with your preferred option. This may involve contacting the courier service via phone or visiting their website to arrange for redelivery or pickup.</li><li>Provide Necessary Information: Depending on the chosen option, you may need to provide additional information such as your tracking number, delivery address, or identification when scheduling redelivery or picking up your package.</li><li>Contact Customer Support if Needed: If you encounter any difficulties or have specific concerns about your delivery, don&apos;t hesitate to reach out to the courier&apos;s customer support team for assistance. They&apos;ll be able to provide further guidance and address any issues you may have.</li></ol>Remember, missed deliveries happen, but with a little proactive effort, you&apos;ll have your package in no time. Follow these steps, and soon enough, you&apos;ll be enjoying your KickAss products.

I missed my order delivery, now what?

Understanding delivery fees for your location.

Shipping costs at KickAss can vary depending on several factors due to our diverse product range. Shipping expenses are influenced by the product type, weight, size, and whether the item is classified as dangerous goods. Your location also affects the cost, suburban areas generally have lower rates compared to rural regions. Additionally, deliveries to certain states may require longer transit distances, which can increase overall shipping charges.To view shipping costs, simply add items to your cart, proceed to checkout, and enter your shipping address. The shipping cost will be automatically calculated and displayed under the &apos;Shipping Method&apos; section. All applicable shipping fees will be shown before you finalize your order. <img src="https://attachments.gorgias.help/984vj29WMX9xPKGO/hc/r1WE86ryQdxJ4Mvg/2024061823-f2fb9adb-bd59-40b6-bab0-6e613327db86-ea6a466b-b615-4c30-9657-b49c8ca5fb9a.png" style="width: 443px;" class="fr-fic fr-dib">

How much will shipping cost to my address?

Everything you need to know about our shipping process and policies.

KickAss Shipping and Delivery Policy1. Order Processing and DispatchKickAss strives to dispatch all orders promptly to ensure the swift arrival of your goods. Order processing and packing may take between 2 to 3 business days from the receipt of payment. Deliveries are made during business hours, Monday to Friday only. Please note that delivery is not available on weekends, public holidays, or outside of business hours.2. Shipment Details<ul><li style="font-size: 16px;">Multiple Shipments: Some products are shipped from different warehouse locations, resulting in separate shipments or deliveries by different couriers.</li><li style="font-size: 16px;">Address Changes: KickAss is not liable for delays or loss of items due to changes in delivery addresses post-checkout or customer errors.</li></ul>3. Delivery Requirements<ul><li style="font-size: 16px;">Signature Required: All deliveries require a signature upon receipt. Parcels will not be left at unattended addresses. If no one is available to sign, a card will be left, and the parcel will be redirected to the nearest carrier depot.</li><li style="font-size: 16px;">Depot Collection: If a parcel is redirected to a depot, it is your responsibility to either collect it from the depot or arrange and pay for re-delivery. Failure to collect the parcel or arrange re-delivery will result in the order being returned to our warehouse, and a refund (less shipping costs) will be processed.</li></ul>4. Re-Delivery and Return Policy<ul><li style="font-size: 16px;">Re-Delivery Fees: Customers are responsible for any re-delivery fees incurred due to undeliverable items or incorrect delivery addresses.</li><li style="font-size: 16px;">Attended Locations: To minimize re-delivery delays and fees, we recommend shipping to an attended location during business hours (home, work, etc.).</li></ul>5. PO Box Addresses<ul><li style="font-size: 16px;">Limitations: Some items cannot be delivered to PO Box addresses as they require courier services.</li></ul>6. Authority to Leave (ATL)<ul><li style="font-size: 16px;">Security: For security reasons, we do not offer Authority To Leave (ATL) options.</li></ul>7. Express Delivery<ul><li style="font-size: 16px;">Processing Time: Allow 1 business day for processing of express delivery orders. You will receive tracking details and an estimated delivery date via email once dispatched.</li><li style="font-size: 16px;">Weekend Orders: Orders placed on weekends or public holidays will be processed on the next business day.</li></ul>8. Tracking and Tracing<ul><li style="font-size: 16px;">Tracking Information: Once your order is dispatched, you will receive an email with tracking information. Allow up to 24-48 hours for your parcel to register in the courier&apos;s system before tracking.</li><li style="font-size: 16px;">Concerns: For any delivery concerns, please contact our Customer Service Team.</li></ul>9. Delivery Fees<ul><li style="font-size: 16px;">Cost Variance: Delivery costs vary based on product size, weight, and delivery location. Larger or heavier items, as well as items classified as dangerous goods (e.g., batteries), may incur higher delivery rates.</li></ul>10. Special Shipping Requirements<ul><li style="font-size: 16px;">Contact Us: Please contact us if you have any special shipping requirements or need further assistance.</li></ul>For additional information or to address any questions, please reach out to our Customer Service Team.

Shipping Policy

If you have a shipping enquiry, you can submit a ticket to our Customer Support team here.

Submit a shipping form

Please find below KickAss live chat hours:

Click 'Contact Us' to submit an enquiry

Or give us a call at (07) 3123 4715

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