At KickAss Products, we understand that sometimes circumstances change, and you may need to reconsider your purchase.

At KickAss Products, we understand that sometimes circumstances change, and you may need to reconsider your purchase. That&apos;s why we offer a Change of Mind Policy to provide you with flexibility and peace of mind.Policy Details:<ol><li>Notification Period: You must notify us within 7 days of receiving the item/s to request an exchange, credit, or refund for a change of mind.</li><li>Condition of Returned Item: The item(s) must be returned in a new, unused condition, complete with its original packaging.</li><li>Return Shipping: For all change of mind returns, the customer is responsible for the cost of postage back to our warehouse location. Original freight charges are non-refundable.&#xA0;</li><li>Additional Fees: Restocking fees and penalties may apply for damaged items, missing/damaged packaging, and used products.</li><li>Promotions/Giveaways: Promotional items, including gift cards or free products received with your original order, must be returned alongside any items being exchanged due to a change of mind. If any items are missing or if gift cards have been redeemed, the value will be deducted from your exchange, refund, or credit.&#xA0;</li></ol>How to Initiate a Return:To initiate a return under our Change of Mind Policy, please <a href="https://kickassportal.gorgias.help/en-GB/change-of-mind-form-504089" rel="noopener noreferrer" target="_blank">submit a request here</a>. Our team will guide you through the return process and provide assistance as needed.

Change of Mind Policy

We prioritize the safe delivery of your orders and strive to ensure that they reach you in perfect condition.

At KickAss Products, we prioritize the safe delivery of your orders and strive to ensure that they reach you in perfect condition. However, if you receive an order with visible damage or missing items, we have established procedures to address such situations promptly and efficiently.Policy Details:<ol><li>Inspection Upon Receipt: Upon receiving your order, please carefully inspect all items to ensure that they are complete and undamaged. If any goods are visibly damaged on receipt, kindly request the courier driver to make a note on the shipper&#x2019;s consignment note. Additionally, it is important to take photos of the external damage prior to opening the package.</li><li>Notification of Damage: If you discover any damage to the items after opening the package, please contact us immediately by submitting a ticket within 48 hours of receiving the item(s). This will enable us to promptly address your concerns and initiate the necessary steps for resolution.</li><li>Compensation Options: Depending on the extent of the damage, we offer the following compensation options:<ul><li style="font-size: 16px;">Full Replacement: We will arrange for a full replacement of the damaged item(s) at no additional cost to you.</li><li style="font-size: 16px;">Part Replacement: If only certain components of the item are damaged, we will provide replacements for those specific parts.</li><li style="font-size: 16px;">Store Credit: In some cases, we may offer store credit as compensation for the damaged item(s). </li></ul></li><li>Retention of Packing Materials: Please retain all original packing materials, documentation, and the delivery consignment note. These may be required for verification purposes during the claims process.</li><li>Return Procedure: In instances where the damaged items need to be returned to our warehouse for assessment, KickAss Products will cover the cost of freight. You will not be responsible for any further delivery expenses for replacement items.</li></ol>How to Report Damages:To report damages and initiate the claims process, please <a href="https://kickassportal.gorgias.help/en-GB/damaged-in-transit-form-504088" rel="noopener noreferrer" target="_blank">submit a ticket</a> through our online support system within 48 hours of receiving the item(s). Our dedicated customer service team will guide you through the necessary steps and ensure a swift resolution to your concerns.

Damaged In Transit Policy

<h4 id="ive-opened-my-item-but-havent-used-it-can-i-return-it">I&apos;ve opened my item but haven&apos;t used it. Can I return it?</h4>Yes you can, as long as you notify us within 7days of receiving the item(s) and it is in new, unused condition with original packaging.<h4 id="i-havent-used-my-item-but-i-dont-have-the-box-can-i-return-it">I haven&#x2019;t used my item but I don&apos;t have the box. Can I return it?</h4>Yes you can, as long as you notify us within the 7days of receiving the item(s) &#xA0;and it is in new and unused condition. Please note that a restocking fee will apply due to the missing packaging.&#xA0;<h4 id="ive-used-my-item-but-no-longer-want-it-can-i-return-it">I&apos;ve used my item, but no longer want it. Can I return it?</h4>We do not accept change of mind returns for items that have been used by the customer.

Change of Mind FAQ's

My parcel arrived and the box is damaged. What should I do?If your parcel arrived damaged, please take photos of the condition of the packaging prior to opening. Next, please open the package and inspect your item(s). Should your item(s) be damaged, please complete the <a href="https://supportportal.kickassproducts.com.au/en-GB/damaged-in-transit-form-504088" rel="noopener noreferrer" target="_blank">Damaged in Transit form.</a>I&#x2019;ve opened my order and items are damaged. What should I do?If your parcel arrived damaged, please take photos of the condition of the packaging and the item(s) inside. Next, please submit a ticket by completing the <a href="https://supportportal.kickassproducts.com.au/en-GB/damaged-in-transit-form-504088" rel="noopener noreferrer" target="_blank">Damaged In Transit form</a>. This will allow us to assess the damage and provide a resolution as soon as possible.I opened my item and it is damaged but I am happy to keep it, what should I do?Sometimes, product damage done in transit is not extensive and can just be cosmetic. Firstly, please take photos of the condition of the packaging and the item(s) inside. If the damaged done in transit is just cosmetic and the damage does not affect the function of the product, you can receive compensation in the form of store credit should you wish to keep the item. Please submit a <a href="https://supportportal.kickassproducts.com.au/en-GB/damaged-in-transit-form-504088" rel="noopener noreferrer" target="_blank">Damaged in Transit form</a> which will allow us to assess the damage.&#xA0;We appreciate your willingness to keep the item!My order arrived damaged and I refused delivery, what happens next?When a delivery is refused, the item will be returned to us by default. Because of this we must allow time for the order to be returned to our warehouse. As we will be unaware of the return to sender, please complete a <a href="https://supportportal.kickassproducts.com.au/en-GB/damaged-in-transit-form-504088" rel="noopener noreferrer" target="_blank">Damaged in Transit form</a> informing us that you refused deliver and select a preferred outcome.

Damaged In Transit FAQ's

Change of Mind Form

Damaged in Transit Form

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