Change of Mind PolicyUpdated 8 months ago
At KickAss Products, we understand that sometimes circumstances change, and you may need to reconsider your purchase. That's why we offer a Change of Mind Policy to provide you with flexibility and peace of mind.
Policy Details:
Notification Period: You must notify us within 7 days of receiving the item/s to request an exchange, credit, or refund for a change of mind.
Condition of Returned Item: The item(s) must be returned in a new, unused condition, complete with its original packaging.
Return Shipping: For all change of mind returns, the customer is responsible for the cost of postage back to our warehouse location. Original freight charges are non-refundable.
Additional Fees: Restocking fees and penalties may apply for damaged items, missing/damaged packaging, and used products.
Promotions/Giveaways: Promotional items, including gift cards or free products received with your original order, must be returned alongside any items being exchanged due to a change of mind. If any items are missing or if gift cards have been redeemed, the value will be deducted from your exchange, refund, or credit.
How to Initiate a Return:
To initiate a return under our Change of Mind Policy, please submit a request here. Our team will guide you through the return process and provide assistance as needed.