KickAss Products Limited Warranty - Australia. 1. Warranty. a. KickAss guarantees its Products to be of acceptable quality in accordance with Section 54 of the Australian Consumer Law. b. Subject to this policy, if a Product fails to be of acceptable

<div id="isPasted"><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><strong>KickAss Products Limited Warranty - Australia</strong>&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="line-height: 1;">&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="line-height: 1;"><strong>1. Warranty&#xA0;</strong></p><p style="margin-left: 20px; line-height: 1;">a. KickAss guarantees its Products to be of acceptable quality in accordance with Section 54 of the Australian Consumer Law.&#xA0;</p><p style="margin-left: 20px; line-height: 1;">b. Subject to this policy, if a Product fails to be of acceptable quality during the Warranty Period due to a defect in material or workmanship, KickAss will either:</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 40px; line-height: 1;">i. repair the Product; or&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 40px; line-height: 1;">ii. replace the Product with the same or equivalent Product (with regard to function, specification and design); or&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 40px; line-height: 1;">iii. provide the Customer with a refund for the purchase price of that Product.</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 20px; line-height: 1;">c. The repair or replacement of a Product or part does not restart or extend the Warranty Period for the Product.&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 20px; line-height: 1;">d. KickAss may repair Products using refurbished parts provided KickAss is reasonably satisfied the parts are durable, will function and perform properly for the duration of the warranty period and are of equivalent or better condition when compared to existing components.&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 20px; line-height: 1;">e. If KickAss provides a refund or replacement Product, title to the refunded/replaced Product will pass to KickAss from the date the Product is delivered to KickAss.&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 20px; line-height: 1;">f. KickAss may, at their discretion, decline Warranty if proof of original purchase cannot be provided.&#xA0;</p><p style="margin-left: 20px; line-height: 1;">g. The Warranty is non-transferrable.&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 20px; line-height: 1;">h. The benefits to you pursuant to this clause are in addition to the other rights and remedies you may have pursuant to applicable law.&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="line-height: 1;"><strong>2. Scope of Warranty&#xA0;</strong></p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 20px; line-height: 1;">a. The Warranty does not cover a Product that, in the opinion of KickAss or an authorised independent assessor, has become of unacceptable quality due to:&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 40px; line-height: 1;">i. Improper use or operation of the Product(s);&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 40px; line-height: 1;">ii. Faulty or incorrect installation;&#xA0;</p></div></div><div><div><p style="margin-left: 40px; line-height: 1;">iii. Unauthorised disassembly, tampering, repairs or modifications;&#xA0;</p></div><div><p style="margin-left: 40px; line-height: 1;">iv. Mold, insects, animals, adverse weather, accidents or reasonable and expected wear and tear.</p><p style="margin-left: 20px; line-height: 1;">b. The Warranty does not apply if:&#xA0;</p></div><div><p style="margin-left: 40px; line-height: 1;">i. The Product has been on-sold by the customer; or&#xA0;</p></div><div><p style="margin-left: 40px; line-height: 1;">ii. The Product has been exported for use outside of Australia; or&#xA0;</p></div><div><p style="margin-left: 40px; line-height: 1;">iii. The Product has been used for commercial use by government organisations or commercial fleet applications.&#xA0;</p></div><div><p style="margin-left: 20px; line-height: 1;">c. The Warranty does not cover:&#xA0;</p></div><div><p style="margin-left: 40px; line-height: 1;">i. Costs, losses or charges:&#xA0;</p></div><div><p style="margin-left: 60px; line-height: 1;">1. Of removing or installing the product;&#xA0;</p></div><div><p style="margin-left: 60px; line-height: 1;">2. Directly or indirectly associated with the product failing to remain of acceptable quality.&#xA0;</p><p style="margin-left: 60px; line-height: 1;"><br></p></div><div><p style="line-height: 1;"><strong>3. How to make a Warranty Claim&#xA0;</strong></p></div><div><p style="margin-left: 20px; line-height: 1;">a. To make a Warranty Claim the Customer must:&#xA0;</p></div><div><p style="margin-left: 40px; line-height: 1;">i. Visit supportportal.kickassproducts.com.au and submit a ticket using the contact form associated with the Product; or&#xA0;</p></div><div><p style="margin-left: 40px; line-height: 1;">ii. Email <a href="mailto:warranty@kickassproducts.com.au" rel="noreferrer noopener" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; text-decoration: none; color: inherit;" target="_blank">warranty@kickassproducts.com.au</a></p></div><div><p style="margin-left: 20px; line-height: 1;">b. Return shipping of the Product will be arranged, at the cost of KickAss, to a determined appropriate facility for the Product to be assessed.&#xA0;</p></div><div><p style="margin-left: 20px; line-height: 1;">c. Once an assessment has been completed, KickAss will contact the Customer, provide the outcome of the assessment and what action will be taken.</p></div><div><p style="line-height: 1;">&#xA0;&#xA0;</p></div><div><p style="line-height: 1;"><strong>4. Australian Consumer Law</strong>&#xA0;</p></div><div><p style="margin-left: 20px; line-height: 1;">a. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.&#xA0;</p></div></div><div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 20px; line-height: 1;">b. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 20px; line-height: 1;">c. You are also entitled to have the good repaired or replaced if the good fail to be of acceptable quality and the failure does not amount to a major failure.&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="line-height: 1;">&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="line-height: 1;"><strong>5. Definitions</strong>&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="line-height: 1;">In this policy:&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 20px; line-height: 1;">a. <em><strong>Australia Consumer Law</strong></em> means the Australian Consumer Law as set out from time to time in Schedule 2 of the Competition and Consumer Act 2010 (Cth);&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 20px; line-height: 1;">b. <strong><em>Customer</em></strong> means a person who purchased a Product in Australia either directly from KickAss Products or from an Authorised Reseller;&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 20px; line-height: 1;">c. <strong><em>KickAss Products</em></strong> means KickAss Products Pty Ltd of 39 Iris Place, Acacia Ridge, QLD, 4220, Australia;&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 20px; line-height: 1;">d. <strong><em>Product</em></strong> means a product sold by Kickass Products;&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 20px; line-height: 1;">e. <strong><em>Purchase Price</em></strong> means the purchase price and cost of delivery for a Product;&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 20px; line-height: 1;">f. <strong><em>Warranty</em></strong> means the Warranty set out in this policy;&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 20px; line-height: 1;">g. <strong><em>Warranty Claim</em></strong> means a claim made by a Customer under the Warranty in accordance with Clause 3;&#xA0;</p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"><p style="margin-left: 20px; line-height: 1;">h. <strong><em>Warranty Period</em></strong> means the period commencing from the original date of purchase of a Product and ending after the identified period for that Product.</p></div></div>

Warranty Terms

Pro-Rata Warranty. Pro-Rata Warranty is the partial warranty coverage provided on a product when the replacement warranty period expires. The Pro-Rata credit value is calculated based on the remaining time in the Pro-Rata period and a coinciding perc

<p><strong>Pro-Rata Warranty</strong></p><p>Pro-Rata Warranty is the partial warranty coverage provided on a product when the replacement warranty period expires. The Pro-Rata credit value is calculated based on the remaining time in the Pro-Rata period and a coinciding percentage of the purchase price.&#xA0;</p><p>A 3yr + 2yr Pro-Rata means there is a 3 year (36 months) repair/replacement warranty period, with an additional 2 year (24 months) Pro-Rata warranty period.</p><p>&#xA0;As the total period of cover is 5 years (60 months), a value per month is calculated by dividing the initial purchase price by 60. The value per month is multiplied by the remaining months in the total coverage period to derive the available store credit.</p><p>If the product is confirmed to have a defect within the repair/replacement period, it will be repaired, replaced or refunded.</p><p>If the product is confirmed to have a defect during the Pro-Rata period, the Pro-Rata value is calculated and provided as a credit towards the purchase of a new product.</p><p>Example:</p><p>A product is purchased for $549 and confirmed to have a defect after 41 months of use. The product value pr month is calculated as:<br>- $549 / 60 months = $9.15/month<br>As there are still 19 months left in the total 60 month period, the Pro-Rata value is calculated as:<br>- $9.15 x 19 = $173.85<br>The customer is entitled to $173.85 credit towards the purchase of a product, or as a stand alone store credit.</p>

What is a Pro Rata Warranty?

We are sorry if you are experiencing some troubles with one of your KickAss products. Lodging a warranty claim is simple and straight forward. Please follow the steps below and our Service and Warranty team will gladly assist:. Please note: there are

<p>We are sorry if you are experiencing some troubles with one of your KickAss products. Lodging a warranty claim is simple and straight forward. Please follow the steps below and our Service and Warranty team will gladly assist:</p><ol><li style="font-size: 16px;">Go to <a href="https://kickassportal.gorgias.help/en-GB/articles/product-guides-and-troubleshooting-130401">Product Guides &amp; Troubleshooting</a></li><li style="font-size: 16px;">Locate your product within the product categories</li><li style="font-size: 16px;">Open the article &apos;Support Form&apos; on your selected product</li><li style="font-size: 16px;">Complete and submit the support form</li></ol><p>Please note: there are many factors that come into play when troubleshooting 12v products, such as the power source, charging, wiring, connected accessories, protective components such as fuses/VSR&apos;s, the location of the product, and even the environment. In saying so, the more information you can provide us regarding your product and setup, the easier it will be for our team to diagnose and troubleshoot your concern. This will also drastically reduce the time it takes to reach a conclusion/resolution.&#xA0;</p>

How do I lodge a warranty claim?

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