Use this support form to submit a product enquiry

<p>Before submitting a support form, please be sure to check the product manual and all our support articles for useful information as this is the quickest way to resolving your enquiry.</p><p><iframe src="https://www.cognitoforms.com/f/9mTLDCbuJ0uB2g0gSqCvcA/81" style="border: 0px; width: 100%; overflow: hidden;" height="800px" data-cog-init="true" scrolling="yes"></iframe></p><script src="https://www.cognitoforms.com/f/iframe.js"></script><p>Thank You.</p>

Support Form - KickCharge DC500

Please find below KickAss live chat hours:

Click 'Contact Us' to submit an enquiry

Or give us a call at (07) 3123 4715

Go to KickAss Store

Support Portal Home

My Account

Go to Store

KickAss Products

Welcome to our product support portal, your one-stop destination for all assistance needs. Access resources, FAQs, setup guides, troubleshooting guides, and direct assistance channels to resolve queries and technical issues efficiently.

KickCharge DC500 Lithium Power Station - Support Page

Product Guides & Troubleshooting

Portable Power Packs

KickCharge DC500

Where are KickAss retail stores located?

What are the retail store open hours?

How do I contact KickAss Products?

Can I book a time to speak with a 12v expert?

Do you sell gift cards?

How can I check the arrival date of an out of stock item?

How to check in-store stock availability

General Information

How do I create a KickAss account?

How do I login to my account?

How do I update my account information?

How do I redeem my rewards points?

I didn't receive my $15 welcome code email?

How can I get a copy of my invoice?

How do I track my order?

How do pre-orders work at KickAss?

Orders

Pricing Terms

Price Matching Policy

What payment methods do you offer?

What is a virtual card?

Payments & Pricing

FAQ's - Soundbar

User Manual - Soundbar

Support Form - Bluetooth Soundbar

Bluetooth Soundbar

Video's - Cigarette Socket Splitter

Support Form - Cigarette Socket Splitter

Cigarette Socket Splitter

Video's - Dual Zone Wireless Thermometer

User Manual - Dual Zone Wireless Thermometer

Support Form - Dual Zone Wireless Thermometer

Dual Zone Wireless Thermometer

FAQ's - Electric Blanket

Video's - Electric Blanket

User Manual - Electric Blanket

Support Form - Electric Blanket

Electric Blanket

4 in 1 Jump Starter & Air Compressor

Lithium 1500A Jump Starter

Jump Starters

Camping Fan & Power Bank

Large Oscillating Fan with Tripod

Portable 5V Clip Fan

Portable Fans

Video's - Vacuum Sealer

User Manual - Vacuum Sealer

Support Form - Vacuum Sealer

Vacuum Sealer

Video's - Wireless Charging Pad

Support Form - Wireless Charging Pad

Wireless Charging Pad

12v Accessories

FAQ's - 500A Battery Monitoring Shunt

Video's - 500A Battery Monitoring Shunt

Setup Guide - 500A Battery Monitoring Shunt

User Manual - 500A Battery Monitoring Shunt

Support Form - 500A Battery Monitoring Shunt

What parameters should I set my 500A Shunt to?

500A Battery Monitoring Shunt

FAQ's - Lithium Battery Remote Display

Support Form - Lithium Battery Remote Display

Lithium Battery Remote Display

Video's - Digital DC Watt Meter

User Manual - Digital DC Watt Meter

Support Form - Digital DC Watt Meter

Digital DC Watt Meter

Video's - Dual Sensing VSR

Setup Guide - Dual Sensing VSR

Support Form - Dual Sensing VSR

Dual Sensing VSR

Video's - Low Voltage Disconnect LVD

User Manual - Low Voltage Disconnect LVD

Support Form - Low Voltage Disconnect LVD

Low Voltage Disconnect LVD

Video's - 140Amp Dual Sensing VSR

Setup Guide - 140Amp Dual Sensing VSR

Support Form - 140Amp Dual Sensing VSR

140Amp Dual Sensing VSR

Setup Guide - 50Amp VSR Relay

Video's - 50Amp VSR Relay

Support Form - 50Amp VSR Relay

50Amp VSR Relay

Video's - Smart Battery Guard

User Manual - Smart Battery Guard

Support Form - Smart Battery Guard

Smart Battery Guard

Video's - Electrical Component Kit

Support Form - Electrical Component Kit

Electrical Component Kit

Setup Guide - Dual USB Accessory Socket

Support Form - Dual USB Accessory Socket

Dual USB Accessory Socket

12v System Components

How to charge and maintain deep cycle AGM batteries

FAQ's - 120Ah AGM Battery

User Manual - 120Ah AGM Battery

Support Form - 120Ah AGM Battery

120Ah AGM Battery

FAQ's - 120Ah Slimline AGM Battery

User Manual - 120Ah Slimline AGM Battery

Support Form - 120Ah Slimline AGM Battery

120Ah Slimline AGM Battery

FAQ's - 170Ah Slimline AGM Battery

Video's - 170Ah Slimline AGM Battery

User Manual - 170Ah Slimline AGM Battery

Support Form - 170Ah Slimline AGM Battery

170Ah Slimline AGM Battery

Batteries - AGM

The difference between AGM and Lithium batteries

FAQ's - 100Ah Integrated Lithium Battery

Support Form - 100Ah Integrated Lithium Battery

100Ah Integrated Lithium Battery

FAQ's - 100Ah Lithium Battery

User Manual - 100Ah Lithium Battery

Support Form - 100Ah Lithium Battery

100Ah Lithium Battery

FAQ's - 105Ah Ultra Slim Lithium Battery

Video's - 105Ah Ultra Slim Lithium Battery

User Manual - 105Ah Ultra Slim Lithium Battery

Support Form - 105Ah Ultra Slim Lithium Battery

105Ah Ultra Slim Lithium Battery

FAQ's - 120Ah Lithium Battery

Video's - 120Ah Lithium Battery

Support Form - 120Ah Lithium Battery

120Ah Lithium Battery

FAQ's - 120Ah Smart Lithium Battery

User Manual - 120Ah Smart Lithium Battery

Support Form - 120Ah Smart Lithium Battery

120Ah Smart Lithium Battery

User Manual - 120Ah Smart Slimline Lithium Battery

Support Form - 120Ah Smart Slimline Lithium Battery

120Ah Slimline Lithium Battery

User Manual - 200Ah Lithium Battery

Support Form - 200Ah Lithium Battery

200Ah Lithium Battery

Batteries - Lithium

FAQ's - Lithium Battery Box Power Station

Video's - Lithium Battery Box Power Station

User Manual - Lithium Battery Box Power Station

Support Form - Lithium Battery Box Power Station

Lithium Battery Box Power Station

FAQ's - 100Ah Lithium Power Station

Video's - 100Ah Lithium Power Station

Support Form - 100Ah Lithium Power Station

100Ah Lithium Power Station

FAQ's - 150Ah Lithium Power Station

Video's - 150Ah Lithium Power Station

User Manual - 150Ah Lithium Power Station

Support Form - 150Ah Lithium Power Station

150Ah Lithium Power Station

FAQ's - Portable Battery Box Power Station

Video's - Portable Battery Box Power Station

User Manual - Portable Battery Box Power Station

Support Form - Portable Battery Box Power Station

Portable Battery Box Power Station

Battery Boxes

FAQ's - 22AMP 9 Stage Charger

Video's - 22AMP 9 Stage Charger

User Manual - 22AMP 9 Stage Charger

Support form - 22AMP 9 Stage Charger

22AMP 9 Stage Charger

FAQ's - 25A DCDC Solar Charger

Setup Guide - 25A DCDC Charger

Video's - 25A DCDC Charger

User Manual - 25A DCDC Charger

Support form - 25A DCDC Charger

25A DCDC Charger

FAQ's - 40A DCDC Charger

Video's - 40A DCDC Charger

User Manual - 40A DCDC Charger

Support form - 40A DCDC Solar Charger

40A DCDC Charger

FAQ's - Flexicharge 32A Smart Charger

Video's - Flexicharge 32A Smart Charger

User Manual - Flexicharge 32A Smart Charger

Support form - Flexicharge 32A Smart Charger

Flexicharge 32A Smart Charger

Battery Chargers

Setup Guide - Slimline Battery Trays

Support form - Slimline Battery Trays

Slimline Battery Trays

Setup Guide - Battery Tray Accessory Panel

Support form - Battery Tray Accessory Panel

Battery Tray Accessory Panel

Video's - 200Ah Battery Tray

200Ah Battery Tray

Battery Trays