Please find below KickAss live chat hours:

Click 'Contact Us' to submit an enquiry

Or give us a call at (07) 3123 4715

Go to KickAss Store

Support Portal Home

My Account

Go to Store

KickAss Products

If you purchased a KickAss Hot Water unit prior to July 17, 2023, you may request a replacement gas hose via this support form. 

KickAss Recall Notice - Hose & Regulator - Replacement Form

Recall Notices

Gas Hot Water System: Hose & Regulator

Retail Store Locations & Hours

How do I contact KickAss Products?

Can I book a time to speak with a 12v expert?

Where can I find an approved 12V Installer?

How can I check the arrival date of an out of stock item?

How to check in-store stock availability

General Information

How do I create a KickAss account?

How do I login to my account?

How do I update my account information?

I didn't receive my $15 welcome code email?

How can I get a copy of my invoice?

How do I track my order?

How do pre-orders work at KickAss?

Orders

Pricing Terms

Price Matching Policy

What payment methods do you offer?

What is a virtual card?

Payments & Pricing

FAQ's - Bluetooth Soundbar

User Manual - Bluetooth Soundbar

Support Form - Bluetooth Soundbar

Bluetooth Soundbar

Video's - Cigarette Socket Splitter

Support Form - Cigarette Socket Splitter

Cigarette Socket Splitter

FAQ's - Dual Zone Wireless Thermometer

Video's - Dual Zone Wireless Thermometer

User Manual - Dual Zone Wireless Thermometer

Support Form - Dual Zone Wireless Thermometer

Dual Zone Wireless Thermometer

FAQ's - Electric Blanket

Video's - Electric Blanket

User Manual - Electric Blanket

Support Form - Electric Blanket

Electric Blanket

FAQ's - Jet Blower Fan

User Manual - Jet Blower Fan

Support Form - Jet Blower Fan

Jet Blower Fan

4 in 1 Jump Starter & Air Compressor

Lithium 1500A Jump Starter

Jump Starters

FAQ's - Portable Air Conditioner

How to Optimise Cooling Efficiency

User Manual - Portable Air Conditioner

Support Form - Portable Air Conditioner

Portable Air Conditioner

Camping Fan & Power Bank

Large Oscillating Fan with Tripod

Portable 5V Clip Fan

Portable Hanging Fan

Portable Fans

FAQ's - Vacuum Sealer

Video's - Vacuum Sealer

User Manual - Vacuum Sealer

Support Form - Vacuum Sealer

Vacuum Sealer

FAQ's - Wireless Charging Pad

Video's - Wireless Charging Pad

Support Form - Wireless Charging Pad

Wireless Charging Pad

FAQ's - Portable Vacuum Cleaner

User Manual - Portable Vacuum Cleaner

Support Form - Portable Vacuum Cleaner

Portable Vacuum Cleaner

12v Accessories

Setup Guide - 50Amp VSR Relay

Video's - 50Amp VSR Relay

Support Form - 50Amp VSR Relay

50Amp VSR Relay

Video's - 140Amp Dual Sensing VSR

Setup Guide - 140Amp Dual Sensing VSR

Support Form - 140Amp Dual Sensing VSR

140Amp Dual Sensing VSR

FAQ's - 500A Battery Monitoring Shunt

Video's - 500A Battery Monitoring Shunt

Setup Guide - 500A Battery Monitoring Shunt

User Manual - 500A Battery Monitoring Shunt

Support Form - 500A Battery Monitoring Shunt

What parameters should I set my 500A Shunt to?

500A Battery Monitoring Shunt

User Manual - Bluetooth Battery Monitor

Support Form - Bluetooth Battery Monitor

Bluetooth Battery Monitor

Video's - Digital DC Watt Meter

User Manual - Digital DC Watt Meter

Support Form - Digital DC Watt Meter

Digital DC Watt Meter

Video's - Dual Sensing VSR

Setup Guide - Dual Sensing VSR

Support Form - Dual Sensing VSR

Dual Sensing VSR

Setup Guide - Dual USB Accessory Socket

Support Form - Dual USB Accessory Socket

Dual USB Accessory Socket

Video's - Electrical Component Kit

Support Form - Electrical Component Kit

Electrical Component Kit

FAQ's - Lithium Battery Remote Display

Support Form - Lithium Battery Remote Display

Lithium Battery Remote Display

Video's - Low Voltage Disconnect LVD

User Manual - Low Voltage Disconnect LVD

Support Form - Low Voltage Disconnect LVD

Low Voltage Disconnect LVD

Video's - Smart Battery Guard

User Manual - Smart Battery Guard

Support Form - Smart Battery Guard

Smart Battery Guard

12v System Components

How to charge and maintain deep cycle AGM batteries

FAQ's - 120Ah AGM Battery

User Manual - 120Ah AGM Battery

Support Form - 120Ah AGM Battery

120Ah AGM Battery

FAQ's - 120Ah Slimline AGM Battery

User Manual - 120Ah Slimline AGM Battery

Support Form - 120Ah Slimline AGM Battery

120Ah Slimline AGM Battery

FAQ's - 170Ah Slimline AGM Battery

Video's - 170Ah Slimline AGM Battery

User Manual - 170Ah Slimline AGM Battery

Support Form - 170Ah Slimline AGM Battery

170Ah Slimline AGM Battery

Batteries - AGM

The difference between AGM and Lithium batteries

FAQ's - 100Ah Smart Lithium Battery

Mobile App - 100Ah Smart Lithium Battery

User Manual - 100Ah Smart Lithium Battery

Support Form - 100Ah Smart Lithium Battery

100Ah Smart Lithium Battery

FAQ's - 100Ah Lithium Battery

User Manual - 100Ah Lithium Battery

Support Form - 100Ah Lithium Battery

100Ah Lithium Battery

FAQ's - 105Ah Ultra Slim Lithium Battery

Video's - 105Ah Ultra Slim Lithium Battery

User Manual - 105Ah Ultra Slim Lithium Battery

Mobile App - 105Ah Ultra Slim Lithium Battery

Support Form - 105Ah Ultra Slim Lithium Battery

105Ah Ultra Slim Lithium Battery

FAQ's - 120Ah Basic Lithium Battery

Video's - 120Ah Basic Lithium Battery

User Manual - 120Ah Basic Lithium Battery

Support Form - 120Ah Basic Lithium Battery

120Ah Basic Lithium Battery

Mobile App - 120Ah Smart Lithium Battery

User Manual - 120Ah Smart Lithium Battery

Support Form - 120Ah Smart Lithium Battery

120Ah Smart Lithium Battery

FAQ's - 120Ah Lithium Battery

User Manual - 120Ah Lithium Battery

Mobile App - 120Ah Lithium Battery

Support Form - 120Ah Lithium Battery

120Ah Lithium Battery

User Manual - 120Ah Smart Slimline Lithium Battery

Mobile App - 120Ah Smart Slimline Lithium Battery

Support Form - 120Ah Smart Slimline Lithium Battery

120Ah Slimline Lithium Battery

User Manual - 200Ah Lithium Battery

Mobile App - 200Ah Lithium Battery

Support Form - 200Ah Lithium Battery

200Ah Lithium Battery

FAQ's - 230Ah Ultra-X Battery Range

Support Form - 230Ah Ultra-X Battery Range

Mobile App - 230Ah Ultra-X Battery Range

User Manual - 230Ah Ultra-X Battery Range

230Ah Ultra-X Battery Range

Batteries - Lithium

FAQ's - Lithium Battery Box Power Station

Video's - Lithium Battery Box Power Station

User Manual - Lithium Battery Box Power Station

Mobile App - Lithium Battery Box Power Station

Support Form - Lithium Battery Box Power Station

Lithium Battery Box Power Station

FAQ's - 100Ah Lithium Power Station

Video's - 100Ah Lithium Power Station

Mobile App - 100Ah Lithium Power Station

Support Form - 100Ah Lithium Power Station

100Ah Lithium Power Station

FAQ's - 150Ah Lithium Power Station

Video's - 150Ah Lithium Power Station

User Manual - 150Ah Lithium Power Station

Mobile App - 150Ah Lithium Power Station

Support Form - 150Ah Lithium Power Station

150Ah Lithium Power Station

FAQ's - Portable Battery Box Power Station

Portable Battery Box Power Station

Battery Boxes

Product Guides & Troubleshooting

Replacement Request Form

Replacement Request FormUpdated a year ago