Welcome to the KickAss Support Portal
PRODUCT ISSUE
Having trouble with your item? Let us help you fix your problem!
Damaged in Transit
What to do if your items were damaged in transit?
Shipping
For shipping, order arrival date, order tracking and delivery enquiries
Change of Mind
Returning a product because of Change of Mind?
Education
Learn more about our range of products.
Spare Parts
Needing to buy spare parts? We’ve got you covered!
sales, pricing & availability
More information about our sales events, pricing and product availability
Invoices / Accounts
For account and invoice related enquiries.
Knowledge Base
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General
KickAss Dc/Dc Charger Explanation
Explanation of PWM VS MPPT
Ultimate Dual Battery System Video
KickAss LED Lighting Kits
Gas Hot Water System Set Up
Orders and refunds
I need a copy of my invoice for my order. How do I get this?
FAQs
Pre-Order vs In Stock
Paying with Zipmoney and Afterpay
Series vs Parallel Wiring
What is a pro rata warranty?
Shipping
How long will the delivery of my order take?
How long will it take for my order to be dispatched?
My tracking number isn’t showing anything?
Rural Shipping Times
My shipping address is wrong
Troubleshooting
KickAss Fridge Troubleshooting
KickAss Inverter Troubleshooting
KickAss Batteries Troubleshooting
KickAss Solar Panel Troubleshooting
Product Information
DCDC Charger – Set Up Guide
AC Charger – Troubleshooting & Diagnosis
Foodsealer General Usage Guid
