Welcome to the KickAss Support Portal
Having trouble with your item? Let us help you fix your problem!
Damaged in Transit
What to do if your items were damaged in transit?
For shipping, order arrival date, order tracking and delivery enquiries
Change of Mind
Returning a product because of Change of Mind?
Learn more about our range of products.
Needing to buy spare parts? We’ve got you covered!
Invoices / Accounts
For account and invoice related enquiries.
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KickAss Dc/Dc Charger Explanation
Explanation of PWM VS MPPT
Ultimate Dual Battery System Video
KickAss LED Lighting Kits
Gas Hot Water System Set Up
Orders and refunds
I need a copy of my invoice for my order. How do I get this?
Pre-Order vs In Stock
Paying with Zipmoney and Afterpay
Series vs Parallel Wiring
What is a pro rata warranty?
How long will the delivery of my order take?
How long will it take for my order to be dispatched?
My tracking number isn’t showing anything?
Rural Shipping Times
My shipping address is wrong
KickAss Fridge Troubleshooting
KickAss Inverter Troubleshooting
KickAss Batteries Troubleshooting
KickAss Solar Panel Troubleshooting
DCDC Charger – Set Up Guide
AC Charger – Troubleshooting & Diagnosis
Foodsealer General Usage Guid